Automation: 5 costly mistakes to avoid

Mistake #1: automating a poorly defined process. If the rules aren't clear to a human, they won't be clear to a machine.

Mistake #2: ignoring edge cases. A workflow that handles 90% of cases but silently breaks on the remaining 10% destroys trust.

Mistake #3: no monitoring. Every automation must report its failures — otherwise your customers report them for you.

Mistake #4: coupling everything to a single tool with no abstraction, making every provider change painful.

Mistake #5: forgetting the human. The best automations know when to hand over — that is what makes them reliable.